Purpose of Support Desk

The support page provides a channel for members to:

• Record Maintenance Issues
• Record Health and Safety Issues
• Make Suggestions for Improvements
• Request some help

How to Log an Issue/Idea

Follow the instructions in the Log an Issue section below to log an issue/incident/suggestion. In submitting an Issue please make sure you include the following details:

• Your Email Address - so we can contact you for more information or a response to your query.
• Subject - The type of information you are wanting to send/receive.
• Description - Details of the issue you are interested in.
• Maintenance Issue - Identify what needs fixing. Describe what's wrong with it.
• Health and Safety Issue - What happened (or might happen)? Where? When? Who was involved?
• Improvement - Describe what can be improved. Describe how it would be in your ideal world.
• Need Some Help - Maybe we can help. Please provide details of what you need and we'll see what we can do to help.

What Happens Next

Your request will be logged in our database for followup. Please note that the Support Desk is monitored by volunteers so there may be a delayed responce. You will receive an acknowledgement email confirming that your request has been received. Replies to your request will be sent to the email address that you use when you log your issue/suggestion. If you don't receive a reply:

• Check the email address that you sued in the online form
• Check the your junk mail or spam filter

If you need urgent attention, please refer to contact details on our home page. In the case of an emergency, dial 111 to contact emergency services.